Author Archives: wpadmin

Print Lab Resources

Memphis College of Art has a print lab equipped with a number of professional-quality output devices. Devices are grouped into two levels of acccess: those that all students can use, and those for which prints must be requested through multiple … Continue reading

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Large Format Prints

The MCA IT Department operates an Epson Stylus Pro 9800 large-format printer, capable of performing prints up to 44-inches wide. Students and faculty may order prints from this printer, offered at-cost, at a charge of $12.88 per linear foot printed … Continue reading

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Requesting Technical Assistance

At this time, all requests for assistance with campus technology must be sent via email to helpdesk@mca.edu from your mca.edu email account. If you are unable to access your email account, please seek a member of the IT Department at their offices. Ian Sterling … Continue reading

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MCA User Application Installs

About Self Service: The Macintosh desktop/laptop software install self-service feature offers users the ability to install software applications (apps), update existing software, and setup /configure apps on their own device without delay or disruption. An example of a device setup/configure … Continue reading

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Changing your Password From Finder

To login to an academic server and change your password, please follow these instructions: Click on your desktop or the Finder icon on the dock to ensure the Finder application is active. From the menu at the top of the screen, choose Go then Connect to … Continue reading

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How Do I Use my Personal Lab Account?

Your personal labs account can be used to log in to your own personal desktop while working in the labs. Every Mac Lab computer has the option to be used under either a generic Student account, or under your personal account. … Continue reading

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Personal Lab Accounts

Each currently-enrolled student of Memphis College of Art is automatically issued a personal lab account. This account is linked to several services, and you may be required to use this account for your courses. Your personal lab account is connected … Continue reading

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Printing In the Labs

As of the Fall 2015 semester, all print jobs to any laser printer on campus require that you authenticate using your student labs account. You will need to use the Papercut Client to sign in to your lab account to authorize … Continue reading

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How to Fix a “Supply Memory Error”

If you are in the labs and attempting to print to one of the HP LaserJet 5200 printers, you may occasionally see an error message indicating “10.10.10 Supply Memory error,” as shown below: This error is not indicative of an … Continue reading

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Contacting I.T. for support

If you’re having a problem with technology on campus, the best way to receive support is to email the I.T. department at helpdesk@mca.edu. (*Be aware — you may only email this address from your mca.edu email account.) Please be as … Continue reading

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