An Adobe Program won’t work in my user…(but opens under the “student” login)

This is usually caused by corrupt preferences and can be remedied by following the steps outlined below:

While logged in as your user (or the user having the problem), click on the desktop to ensure that your active application is the Finder. Then, use the “Go” menu (shown below)-

to go to the folder “~/Library/Preferences” (don’t use the quotes, they’re just here to set off what should go into the window)

You will be presented with a window that looks like this:

Depending on which program is having issues (Photoshop, Illustrator, InDesign, etc), you will want to move certain files in this folder to the trash. They are as follows:

Adobe Photoshop Adobe Illustrator
com.adobe.Photoshop.plist com.adobe.Illustrator.plist
Adobe Photoshop CC Paths Adobe Illustrator 17 Settings
Adobe Photoshop CC Settings
Adobe InDesign Adobe After Effects
Adobe InDesign com.adobe.After Effects 12.0.plist
com.adobe.AfterEffects.plist
com.adobe.After Effects 12.2.plist
Adobe Bridge Adobe Acrobat
com.adobe.bridge6.plist com.adobe.Acrobat.Pro.plist

Additionally, you will need to go into the Adobe folder (as shown below)

and delete the following files:

If you continue to experience issues, please contact helpdesk@mca.edu with the specific details of which program will not function and what it will not do.

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